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Payments and Shipping





ORDER PAYMENT

The following methods of payment are accepted by Heyfoo.it

CREDIT CARD

When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Banca Sella, WorldPay and Adyen. Visa, MasterCard, American Express and JCB are accepted.
Please visit: www.sella.it, www.worldpay.com and www.adyen.com for further information.

Credit card security

Heyfoo.it Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server. 
Heyfoo.it Customer service agents will not ask for nor accept credit card numbers and/ir expiration dates.
Heyfoo.it advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by MasterCard.
For more information, please visit www.visa.com or www.mastercard.com

Credit card Charges

If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for both available items and for Pre-Order items, which will be shipped later in the season when the merchandise arrives.

BANK WIRE TRASFER

When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for Heyfoo.it. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to fax or email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client fax or email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached Heyfoo.it bank account. 
If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once Heyfoo.it has confirmed the payment and the merchandise is available for shipment.

PAYPAL

Heyfoo.it accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

First-time clients

For Credit Card and PayPal payments Heyfoo.it may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
 Heyfoo.it also reserves the right to ship the order only to the Billing Address.



ORDERS

ORDERS STATUS

It is possible to check the status of your order online by going to MY AREA and entering your email and order number. Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.



SHIPMENT

SHIPMENT FEES

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
 All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

SHIPMENT DATE

Heyfoo.it ships in EU countries using DHL STANDARD delivery. 
AVAILABLE ITEMS: Items that are already available will be shipped in 5-7 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer. Heyfoo.it cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Heyfoo.it

SHIPTMENT TRACKING

When the order is shipped, Clients receive an email from Heyfoo.it specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or Heyfoo.it

SUCCESSFUL SHIPMENT DELIVERY

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. Heyfoo.it packages are carefully sealed with a HEYFOO logo printed tape on the box. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Heyfoo.it at info@heyfoo.it.
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by Heyfoo.it within 5 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.

It 'should also produce comprehensive photographic documentation within 5 days of receipt of the package otherwise the return will not be accepted. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Heyfoo.it commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

SHIPMENT INSURANCE

Heyfoo.it shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.



RETURN POLICY

If for any reason Clients are not satisfied with an order, the items can be returned for Refund within 28 days of the order’s delivery date.

Return Instructions

  1. To request a return go to MY AREA and either sign in to your account or enter your email and order number. Next select the items to return and the desired type of return. Once completed, Heyfoo.it will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.
  2. The return shipment costs will be the client’s responsibility.
  3. Returns must be shipped within 28 days of the order’s delivery date.
  4. Refund
Refunds will be processed as soon as returned items have been checked and accepted by Hyefoo.it .
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Return Terms & Conditions

  • Items must be returned with all original tags, packaging and other accessories received with the order.
  • In the case of defective or incorrect merchandise, Clients must follow the instructions above. Heyfoo.it reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • Pickups for all authorized returns with Heyfoo.it it’s courier account numbers must originate from the same country of the original shipment.
  • In the case that the return shipment requires pickup or the payment of any added fees, Heyfoo.it reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
  • Item must be packed in the same manner in which it was received and any damaged items during the return procedure will be charged.
  • Heyfoo.it reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Heyfoo.it will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.